Delivery times, shipping and refund policy

Delivery times, shipping and refund policy

 

UPDATED DELIVERY INFORMATION: We are currently shipping orders out in accordance with Government guidelines, but as a small business we are reliant upon Royal Mail services to deliver your orders. We understand that there are current delays with post being delivered by Royal Mail due to changes in services and skeleton staff operating. So please be patient when waiting for your orders to arrive. Thank you so much for your understanding. 

 

Shipping

We are committed to avoiding the use of plastics where possible; to this end we will package your order wrapped in acid free tissue paper and posted out in 2 ply recyclable paper mailing bags.

 

Shipping within the UK

We offer free shipping on orders over £80 and orders are usually dispatched within 3 working days.

All items sent within the UK will be sent via Royal Mail signed for postage, shipping costs are calculated at checkout.

 

International Shipping

We ship internationally, items will be sent as signed for parcels and shipping costs will be calculated at checkout. All international duties and taxes are the responsibility of the customer and Naitika can accept no responsibility for these additional costs.

If you have any questions or addition request regarding postage please contact us at info@naitika.co.uk

 

Returns and refunds

Here at Naitika we value customer satisfaction and if you’re not happy with your purchase, we’re more than happy to help you.

We accept returns on items that do not fit or in the unlikely event that there is a fault in the garment but please bear in mind that in purchasing from Naitika, you are accepting that all items are handmade and may contain slight variations.

Items can be returned in their original condition within 14 days of purchase the cost of returns must be paid by the customer. In the unlikely event the product is faulty please contact us at info@naitika.co.uk for further information on return shipping. To be eligible to return an item to us at Natikia, the product that you purchased must be unused, in the same condition as when you purchased it and include all labels and tags attached and intact.

Items can not be accepted for returns if they have been washed, worn or have taken on any scents such as perfume as these will preclude the item from being sold to another customer.

 

For a return address or for any questions regarding returns please email info@naitika.co.uk stating “Returns” in the subject.